USE CODE: SEXDOLL200 GET $200 OFF | FREE SHIPPING

SHIPPING & RETURNS

SHIPPING

All International orders are shipped by EMS, FedEx or UPS.

Once your order is placed, please allow 10 – 14 business days for assembly depending on the doll and an additional 3-7 business days for shipping. All our dolls are hand made and thoroughly tested for quality before shipping.

When shipped, you will be provided with the Fedex or UPS tracking number. All packaging is discreet, there are no labels, markings, or logos.

RETURNS

We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our studio.

Due to the natural of the product, we do not allow returned or offer refunds for any other reason than a product damaged on arrival.

Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately at support@justsexdolls.com.

It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following:

  • Skin imperfections – as each doll is hand crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their doll a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.
  • Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint and re-attach, we cannot cover loose nails as they are shipped like this for a reason.
  • Make-up – each dolls make-up is applied by hand, this means that very slight differences in make-up are completely normal. However, should you find a major problem, please do let us know.
  • Eyelashes – each doll comes with a a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE safe glue.

ORDER CANCELLATIONS

All dolls are custom made to order to the customers specifications and immediately sent for processing once payment as been received. No longer possible to cancel any order as the doll will be well into production and high costs will be incurred.

We do not offer refunds for any other reason other than a product damaged on arrival. We will need images of the damage to assess the claim before we decide if it has in-fact been damaged during transit.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@justsexdolls.com